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No more building materials like lumber and bricks, at least in our local store. Nice displays of pretty patio and garden items, but that is not "Supply Hardware. They have a rewards program, but I've not figured out what it is about--I've never got any discounts. The plants seem OK, but there is no staff to advise one and going to a dedicated nursery is a far better choice for the dedicated gardener.
They do have lots of things like bug killers and cleaning products. Also lights and bulbs, but the prices seem high. I long for the old-fashioned hardware store. Best customer service by far. In my opinion, they were so small and carried limited items. This is my "go to" store for everything. I find their staff knowledgeable, personable, and patient.
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Love the fact they provide suggestions as well. He assisted me with some gardening supplies. What a delightful and helpful young man. In my opinion, he is a true asset to your company and I will continue to be a loyal customer. Thank you for the opportunity to write my review. I was very dismayed when visiting our local store to purchase some fresh plants to pot at seven birthday gifts. I found at least 60 percent of the plants dead, almost dead and in need of water. I spoke to the customer service gal and she just said, "Oh, okay the garden lady is here today I will tell her" I really did not want to drive to Home Depot or other locations for my purchase, I prefer local.
I recently purchased an offset umbrella at the Watsonville OSH. It was the last one, so I took the floor model. After getting it home I filled up the bases with sand.
When I put the umbrella up I realized the rotating unite was leaning toward the umbrella. I called the store and talked to the manager, Erin. He ordered me another one and allowed me to just take the part I needed. The very nice young man in the back pick-up area tried two different stands until we found the right one and put it together for me. I can't say enought about how polite and helpful everyone is in the Watsonville OSH.
Wonderful experience. What is the purpose of a Rewards Program when the personnel are uneducated on the mechanics of redeeming points? I was told the rewards will always roll over and now I am told that I have lost points. Why is the consumer obligated to take time to constantly check online for rewards. Presently it seems the company is banking on the fact that they have made it too difficult. Train your checkers on the truth of the Club Rewards procedures when they sign up. Easy to enroll and VERY difficult to be reward. This is about the service I recieved at Orchard supply I have been shopping at for 30 years.
This is so bad you would think I made it up. But trust me it is true! On this past Sunday I was to give a B day party for my 91 year old mom. She likes BBQ. I knew my old gas grill was worn out and dangerous. Iron inside rusted out. I went on tues Oh these are pre assembled. I ran out of time. I suffer from a disability and needed to get home so said come back next day and get perhaps more expensive model.
And man of my word I did. Way out of budget.. So they won and I bought a different product. Oh they did give me a small discount. Probably did not pay the fuel bill back and forth 4. Have a Big car v So I bought a charbroil grill more on this later 79 dollars for the delever next day ha ha 10 miles?
So I get a call same evening delivery windo is 8 to Remember I am cleaning the house getting all to do ready. Finally I call store at almost 4 pm and ask if I get one or not??? Why was this impossible at the very start?
So after dinner start putting together Charbroil Please understand this kind of stuff is easy for me and I have proper tools. This charbroil 4 burner made in China has more packing the bbq edges where you could cut yourself. It said the fire box was two person job.. I lifted one hand and aligned with other. At midnight I put it half assembled i garage.
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We had great bbq!! Filled old cast iron Brinkman with charcoal!! Rib so good! And also my brother who is an eenginer saw the new one and said pathetic design.
I see my family next week Have 2 U. Berkley Lawers in that group.
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Might have a little chatt. Write a Review Ask a Question Share. Claim This Business. What kind of program is that? Yes 1. Yes 2. Yes 3. Yes 4. Helpful answer 0 Votes Thanks for voting! Not as helpful. It is over 4 weeks and have not heard or received anything. Was this just a come-on or is it lost in the system? Can someone help to complete the promotion? No answers yet. Answer this question. Respond as company.
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